Welcome to thomcneill.com, operated by THOMAS MCNEILL LLC. Below are answers to common questions about our video editing services, commercial video post-production, ordering process, digital delivery, and customer support.
1. What services do you offer?
We provide video editing and commercial video post-production services. Depending on the selected service, our work may include footage organization, scene sequencing, pacing adjustments, transitions, visual refinements, and other editing tasks described in the applicable service listing.
Please review the individual service description for details about the specific work included in your purchase.
2. Are your services one-time purchases or subscriptions?
Our standard services are offered as one-time purchases.
When you place an order, you pay for the specific service described in the applicable listing. Standard purchases do not automatically renew and do not involve recurring charges.
If you need additional services or a new project, you can place a separate order.
3. How do I place an order?
Browse the available services on thomcneill.com and select the service that best matches your project requirements.
Follow the checkout instructions to complete your purchase. Depending on the service, we may contact you afterward to confirm your project details and request the materials needed to begin.
4. What information do I need to provide?
Depending on your project, we may need:
- Original video footage.
- Your editing instructions and creative preferences.
- Reference videos or examples.
- Brand assets, logos, or other authorized materials.
- Preferred output format and resolution.
- Any agreed project deadline.
Providing complete and clear instructions helps us understand your expectations and organize the editing process.
5. How long does a video editing project take?
The completion time depends on the selected service, video length, project complexity, volume of source footage, and the availability of required materials.
If a specific timeframe is stated in the service listing or agreed upon in writing, that timeframe will apply to the relevant project.
Production may take longer if essential files, instructions, or feedback are delayed.
Please contact us before placing an order if you need to discuss a particular deadline.
6. How will I receive my completed video?
Our services are delivered digitally.
Depending on the project, completed files may be provided through email, a secure file-sharing link, or another agreed electronic delivery method.
No physical shipment is required for our standard digital services.
7. What file formats do you provide?
Available file formats, resolution, aspect ratio, and other technical specifications depend on the service purchased and the project requirements agreed upon before production.
Please review the relevant service listing or contact us before ordering if you require a particular format or specification.
Additional export formats or deliverables may require a separate agreement if they are not included in your original purchase.
8. Can I request revisions?
Revision availability depends on the service purchased and the terms stated in the applicable listing or written project agreement.
Included revisions cover adjustments within the original project scope.
Requests involving a substantially different editing direction, new footage, additional scenes, or deliverables outside the original agreement may be treated as additional work.
Any additional charges will be communicated for your approval before the extra work begins.
9. Can I cancel my order?
You may contact us to request cancellation.
Cancellation eligibility depends on whether production has started, how much work has been completed, and any applicable project-specific costs.
Requests submitted before production begins may be eligible for a refund, subject to the applicable service terms and law.
Once production has started, the available refund may depend on the work already performed and the terms agreed upon for the project.
Please refer to our Cancellation & Refund Policy for further information.
10. Are completed services refundable?
Completed and delivered services are generally not refundable solely because a customer changes their mind or no longer needs the deliverables.
If a service has not been provided as agreed, please contact us with your order details and a description of the issue so that we can review the matter.
All refund decisions remain subject to applicable law and any express refund commitments made for the service.
11. How are refunds processed?
If a refund is approved, it will generally be returned to the original payment method.
After the refund has been initiated, please allow approximately 3–5 business days for the funds to appear. Actual processing times may vary depending on your payment provider and financial institution.
12. Can I request additional work after placing an order?
Yes. If you need additional editing, alternative versions, new deliverables, or work beyond the original scope, please contact us to discuss your requirements.
Additional work may require a separate order or an agreed additional payment.
We will communicate the applicable cost and obtain your approval before proceeding with chargeable extra work.
13. Who owns the footage and other materials I submit?
You are responsible for ensuring that you own or have the necessary rights and permissions to use all footage, music, images, logos, and other materials you provide.
The ownership and permitted use of final deliverables will be governed by the applicable service description and any written project agreement.
Third-party materials remain subject to their respective ownership rights and licensing requirements.
14. Do you store my original video files?
Project files may be handled and stored as reasonably necessary to perform the purchased service, communicate about the project, and complete delivery.
Retention periods may vary according to the project agreement, operational requirements, and applicable legal obligations.
Please maintain your own backup copies of all original footage and important project files before submitting them to us.
15. How can I contact customer support?
For questions about services, orders, project requirements, revisions, or digital delivery, please contact us using the information below.
Company Name: THOMAS MCNEILL LLC
Business Address: 320 W 106th St Apt 5r, New York, NY 10025
Email: [email protected]
Customer Support: [email protected]
Website: thomcneill.com
For faster assistance, please include your order number, the email address used at checkout, and a clear description of your question.
16. Where can I find your website policies?
For additional information about our services and customer rights, please review the relevant pages on our website:
- Terms & Conditions
- Digital Service Delivery Policy
- Cancellation & Refund Policy
- Privacy Policy
These policies explain the applicable terms for purchasing services, receiving digital deliverables, requesting cancellations or refunds, and handling personal information.
Still Have Questions?
If you cannot find the answer you need, we are happy to review your inquiry.
Please contact THOMAS MCNEILL LLC at [email protected] for assistance with our video editing and commercial video post-production services.