THOMAS MCNEILL LLC (“Company,” “we,” “our,” or “us”), operating thomcneill.com, respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, when we may disclose it, and the choices available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect:
- Contact information, including your name and email address.
- Order information, including purchased services, order numbers, transaction status, and billing records.
- Project information, including video footage, creative instructions, reference materials, and files you voluntarily submit.
- Communications you send to us, including customer support requests and project feedback.
- Technical information, such as browser type, device information, IP address, and website usage data, where collected through our website or service providers.
We do not intentionally request personal information that is unnecessary to provide our services.
2. How We Use Information
We may use personal information to:
- Process and manage service orders.
- Provide video editing and commercial video post-production services.
- Communicate about project requirements, progress, revisions, and delivery.
- Process payments and maintain transaction records.
- Respond to customer inquiries and resolve disputes.
- Maintain website security and prevent fraudulent activity.
- Meet legal, tax, accounting, and regulatory obligations.
- Improve website functionality and service quality where permitted by law.
3. Payment Information
Payments are processed through the payment providers made available at checkout.
We do not store complete payment card numbers or card security codes on our own servers. Payment providers may collect and process payment information under their own privacy policies and security procedures.
4. Project Files and Customer Content
We use customer-submitted footage, files, and creative materials for the purpose of performing the purchased service and managing the associated project.
Access to project materials should be limited to people and service providers who reasonably need that information to perform the service or support the operation of our business.
Customers should not submit sensitive personal information unless it is necessary for the project and they are authorized to provide it.
Customers are responsible for ensuring they have the necessary rights and permissions to submit footage and other materials containing third-party information.
5. Cookies and Technical Data
Our website or service providers may use cookies and similar technologies to support website functionality, remember preferences, maintain security, and understand website usage.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will provide additional notices or obtain consent for relevant technologies.
6. Disclosure of Information
We may disclose information to:
- Payment processors that facilitate transactions.
- Website hosting, file storage, communication, and technical service providers.
- Professional advisers and service providers assisting with legitimate business operations.
- Government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights and security.
We do not sell personal information in exchange for money.
Where applicable law treats certain advertising, analytics, or data-sharing activities as a sale or sharing of personal information, you may have the right to opt out of those activities.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business and accounting records, resolve disputes, and comply with legal obligations.
Order and transaction records may be retained for up to seven years after an order is completed where appropriate for accounting, tax, recordkeeping, or legal purposes, subject to applicable law and legitimate retention requirements.
Project files may be retained for a shorter or longer period depending on the project agreement, operational requirements, security considerations, and applicable law.
8. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure.
No method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information.
You may also have the right to opt out of certain sales or sharing of personal information, limit certain uses of sensitive personal information, or appeal a privacy-related decision where applicable law provides these rights.
To submit a privacy request, email [email protected].
To submit a request specifically concerning the sale or sharing of personal information, email [email protected] with the subject line “Do Not Sell or Share My Personal Information.”
We will review and respond to requests as required by applicable law. We may need to verify your identity before processing certain requests.
10. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation.
11. Third-Party Services
Our website may use third-party payment processors, hosting providers, file-sharing services, or other service providers.
Their handling of personal information is governed by their own terms and privacy policies. We encourage customers to review the applicable policies when using those services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any revised version will be posted on this page with an updated effective date.
13. Contact Information
THOMAS MCNEILL LLC
320 W 106th St Apt 5r, New York, NY 10025